File a Claim

If you've been in an accident

1. 1

   Stay Put

   Don't leave the scene and don't move the vehicle unless safety requires it. Call the claim number on your policy and wait for the adjuster your insurer sends.

2. 2

   Call the Claim Number

   Use the number on your policy. Have your policy number, the names of everyone involved, and your vehicle information ready. Baja Bound’s claims page says to file your claim yourself with HDI or Chubb, before you leave Mexico, as soon as possible and within 5 days of occurrence (bajabound.com/info/claim/claim).

3. 3

   Wait for the Adjuster

   Baja Bound’s claims page says HDI and Chubb have adjusters located throughout Mexico (bajabound.com/info/claim/claim). Keep your driver’s license and insurance certificate ready to present.

HDI Seguros claim contacts

• Mexico: +52 (477) 740-2818
• US toll: +1 (888) 212-7642

Chubb Seguros claim contacts

• Mexico: +52 (818) 864-9322
• US toll:
  • +1 (877) 699-6679

Numbers as published on Baja Bound’s claims page. The number printed on your own policy takes precedence.

If your vehicle has been stolen

Report it to the insurer immediately, before leaving Mexico and within 5 days, as Baja Bound’s claims page asks (bajabound.com/info/claim/claim). Keep your policy information handy and ask the insurer what it needs from you.

What NOT to do

• ×Don't accept money from others involved
• ×Don't move the vehicle unless safety requires it
• ×Don't leave Mexico before reporting the claim
• ×Don't make repair arrangements yourself before you have spoken to the insurer

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