File a Claim

If you've been in an accident

1. 1

   Stay Put

   Don't leave the scene and don't move the vehicle. Mexican law expects you to stay until the adjuster arrives.

2. 2

   Call the Claim Number

   Use the number on your policy. Have your policy number, the names and addresses of everyone involved, and your vehicle information ready.

3. 3

   Wait for the Adjuster

   The adjuster handles the scene. Keep your driver's license and insurance certificate ready to present.

HDI Seguros claim contacts

• Mexico: +52 (477) 740-2818
• US toll: +1 (888) 212-7642
• Intl Claims Service (Texas):
  • +1 (800) 284-9783
  • +1 (956) 682-1353

Chubb Seguros claim contacts

• Mexico: +52 (818) 864-9322
• US toll:
  • +1 (877) 699-6679
  • +1 (844) 804-9288

If your vehicle has been stolen

Report it to the insurer immediately and before leaving Mexico. Keep your policy information handy. Expect the insurer to coordinate the police report with you — don't go to the police on your own first.

What NOT to do

• ×Don't accept money from others involved
• ×Don't move the vehicle without insurer approval
• ×Don't drive across the border before reporting
• ×Don't make repair arrangements yourself — the adjuster handles this

Still have questions?

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