Stay Safe
US consulates in Mexico
The official directory — and what to do in a true emergency.
US citizens in Mexico can get help — lost passports, arrest notification, emergency evacuations, and other citizen services — at the US Embassy in Mexico City and the network of consulates and consular agencies around the country. The State Department maintains the authoritative list with current addresses, phone numbers, and hours.
In a true emergency
For life-threatening emergencies in Mexico, call 911 first — Mexico uses 911 nationwide (Sectur). Then contact the nearest US consulate for citizen services. The US Embassy’s emergency line is 55 2579 2000 from Mexico, or 011 52 55 2579 2000 and +1 301 985 8843 from the US (embassy contact page). The State Department’s help line is 1-888-407-4747 from the US and Canada, or +1 202-501-4444 from elsewhere (travel.state.gov).
Common services at US consulates in Mexico
- • Replacement passports for lost or stolen documents
- • Notarial services for US citizens
- • Emergency assistance after arrest, hospitalization, or death
- • Evacuation coordination during natural disasters
- • Federal benefits and Social Security questions for US citizens abroad
Before you need it
Take a photo of your passport and a copy of your itinerary; email both to yourself. Enroll in the State Department's STEP program to receive alerts and make it easier for the embassy to reach you in an emergency. And carry the right insurance — most consular services don't pay your hospital bill or air-ambulance flight. The US State Department’s Mexico travel advisory says “We highly recommend that you buy travel insurance before you travel” (travel.state.gov). For doctor and hospital cover on a trip, see our travel medical page.