US Consulates in Mexico: Addresses and Phones

If you are an American traveling or living in Mexico, the US consular network is your safety net when something goes wrong far from home — a lost passport, an arrest, a hospitalization, or a family emergency back in the States. The United States operates one of its largest consular footprints in the world here: the US Embassy in Mexico City plus nine consulates general spread across the country, backed by a layer of smaller consular agencies in popular tourist destinations. For medical costs while you travel, see travel medical insurance for Mexico.

This guide is the complete, up-to-date directory of those nine consulates — where they are, how to reach them, what each one handles, and how the emergency system works after hours. Bookmark it before your trip, because the worst time to start searching for a consulate is in the middle of an actual emergency.

Heads up: Consular addresses, phone numbers, and hours change. The figures below are accurate to the best of our knowledge as of 2026, but always confirm the current details on the official US Mission to Mexico contact page and on our own US consulates in Mexico page before you travel.

How the US consular network in Mexico is organized

The US presence in Mexico works in three tiers. At the top is the US Embassy in Mexico City, the headquarters for diplomatic and consular operations nationwide. Below that are nine consulates general — full-service offices that issue passports, provide notarials, assist arrested or hospitalized citizens, and handle visa work for Mexican nationals. Finally, a network of consular agencies in resort cities (Cabo San Lucas, Cancún, Puerto Vallarta, Playa del Carmen, Oaxaca, Mazatlán, Acapulco, and more) offers limited, by-appointment services for US citizens but cannot do everything a full consulate can.

Which office serves you depends on where you are in Mexico: the embassy's guidance is to call the embassy, consulate, or consular agency closest to you (US Embassy Mexico contact page). Knowing your nearest office in advance saves precious hours.

The 9 US consulates general in Mexico

Below is each consulate general with the address and phone number published on the US Embassy Mexico contact page (checked October 2026). These offices occasionally relocate, so confirm there before you travel.

1. US Consulate General Tijuana (Baja California)

Address: Paseo de las Culturas s/n, Mesa de Otay, Delegación Centenario, 22425 Tijuana, Baja California. Tel. 664 977 2000 (from the US: 011 52 664 977 2000). The closest office for most Southern California cross-border travelers and Baja expats.

2. US Consulate General Ciudad Juárez (Chihuahua)

Address: Paseo de la Victoria 3650, Fracc. Partido Senecú, 32543 Ciudad Juárez, Chihuahua. Tel. 656 227 3000 (from the US: 011 52 656 227 3000). Historically one of the highest-volume immigrant-visa posts in the world, directly across the border from El Paso, Texas.

3. US Consulate General Nogales (Sonora)

Address: Calle Kalamata 99, Colonia Jardines de Kalitea, 85066 Nogales, Sonora. Tel. 631 689 1030 (from the US: 011 52 631 689 1030). A key crossing point for Arizona travelers and snowbirds driving into the Sea of Cortez region.

4. US Consulate General Hermosillo (Sonora)

Address: Blvd. Juan Navarrete 291, Col. Raquet Club, 83204 Hermosillo, Sonora. Tel. 662 689 6206 (from the US: 011 52 662 689 6206). Supports travelers and residents across northwestern Mexico.

5. US Consulate General Nuevo Laredo (Tamaulipas)

Address: Paseo Colón 1901, Colonia Madero, 88260 Nuevo Laredo, Tamaulipas. Tel. 867 714 0512 (from the US: 011 52 867 714 0512). Sits opposite Laredo, Texas, on one of the busiest commercial corridors in North America. Nuevo Laredo is in Tamaulipas, which the US State Department's Mexico travel advisory lists as Level 4: Do Not Travel.

6. US Consulate General Matamoros (Tamaulipas)

Address: Constitución 1, Colonia Jardín, 87330 Matamoros, Tamaulipas. Tel. 868 208 2000 (from the US: 011 52 868 208 2000). Across from Brownsville, Texas, in the lower Rio Grande Valley. Matamoros is in Tamaulipas, which the US State Department's Mexico travel advisory lists as Level 4: Do Not Travel.

7. US Consulate General Monterrey (Nuevo León)

Address: Avenida Alfonso Reyes 150, Colonia Valle Poniente, 66196 Santa Catarina, Nuevo León. Tel. 81 8047 3100 (from the US: 011 52 81 8047 3100). Monterrey is Mexico's industrial capital and a major hub for American business travelers.

8. US Consulate General Guadalajara (Jalisco)

Address: Manuel Acuña 3410, Colonia Monraz, 44670 Guadalajara, Jalisco. Tel. 33 3111 7800 (from the US: 011 52 33 3111 7800). The nearest consulate general to the expat and retiree population around Lake Chapala and the Puerto Vallarta corridor.

9. US Consulate General Mérida (Yucatán)

Address: Calle 60, Avenida Prolongación No. 01, Departamento VM01-D, Vía Montejo, 97204 Mérida, Yucatán. Tel. 999 689 0660 (from the US: 011 52 999 689 0660). The consulate general on the Yucatán Peninsula, nearest to the Cancún and Riviera Maya tourist zone.

The US Embassy in Mexico City

The US Embassy in Mexico City anchors the whole system and provides the full range of citizen services for the capital region and central Mexico. Its address is Presa Angostura 225, Col. Irrigación, Miguel Hidalgo, 11500 Ciudad de México; the switchboard is 55 8526 3111 from Mexico (embassy contact page). As with the consulates, confirm the current address and entrance procedures on the official site before visiting in person.

For most travelers, the embassy matters less as a place to visit than as the command center for emergencies. The American Citizens Services unit there coordinates the after-hours duty officer system that backs up every consulate in the country.

Phone numbers and how to actually reach a human

Each consulate publishes its own daytime appointment and information lines, but for emergencies involving a US citizen — arrest, serious accident, hospitalization, death, or a missing person — there is a centralized system that runs 24/7:

From inside Mexico, the emergency line for US citizens — including outside business hours — is 55 2579 2000. From the United States, dial 011 52 55 2579 2000 or +1 301 985 8843 (US Embassy Mexico contact page).
From the United States, the State Department's Overseas Citizens Services can relay urgent messages to the right post in Mexico; call 888-407-4747 from the U.S. and Canada, or +1 202-501-4444 from all other locations (State Department, Help Abroad).
For a life-threatening emergency anywhere in Mexico, call 911 first. Mexico uses 911 nationwide (gob.mx/911), and local first responders will reach you faster than any consulate can.

Routine matters — passport renewals, notarials, Consular Reports of Birth Abroad — are almost always handled by appointment, which you book online through the consulate's page. Walking in without an appointment usually means being turned away except in a genuine emergency. The embassy contact page has a Passport Urgent Appointment Request Form for emergency passport appointments, and a contact form for passport, Consular Report of Birth Abroad and notarial services.

What services each consulate provides

Every full consulate general and the embassy can help US citizens with the core services:

Emergency and routine passport replacement for lost, stolen, or expired documents
Notarial services and authentication of documents for use in the US
Arrest and detention assistance, including welfare checks and a list of local attorneys
Hospitalization and medical emergency support, including contacting family
Death of a US citizen abroad — repatriation of remains and reports of death
Evacuation coordination during natural disasters or civil unrest
Federal benefits and Social Security questions for citizens living abroad
Voting and tax resources for Americans overseas

What consulates cannot do is just as important to understand: they do not pay your hospital bills, post bail, act as your lawyer, or pay for a flight home. That gap is exactly why travel medical insurance matters so much — the consulate can find you a doctor and notify your family, but the bill is yours.

The US State Department's Mexico advisory also says: "We highly recommend that you buy travel insurance before you travel" (advisory). That is why travel medical insurance from IMG belongs on the same checklist as your consulate's number.

Why you should know your nearest consulate before you go

Here is the part most travelers skip — and regret. The time to locate your consulate is before anything happens, not during the panic of an actual emergency.

First, emergencies compress time. If your passport is stolen the night before a flight, or you are detained at a checkpoint, you need to act in hours, not days. Travelers who already know which consulate serves their region, what its appointment system looks like, and how the after-hours line works move far faster than those starting from zero.

The consulate is one item on the trip checklist. The rest, from documents to emergency numbers, is in what you need before you drive into Mexico.

Second, Mexico is enormous, and the consulate that serves you may be hundreds of miles away. A traveler in Tulum has Mérida as the nearest consulate general; a snowbird near Lake Chapala has Guadalajara. Mapping that ahead of time tells you how far help really is and whether a local consular agency can bridge the gap.

Third, the consular system has limits. It can advocate, notify, and document — but it cannot fund your recovery. That is the practical reason to pair your trip planning with the right coverage. A serious accident in a remote area can require an air ambulance, which is where medical evacuation insurance comes in; a canceled or interrupted trip is where trip protection earns its keep. The consulate handles the paperwork; your insurance handles the cost.

Finally, knowing your consulate is part of a broader readiness habit: photographing your passport, enrolling in the State Department's STEP program for alerts, and keeping emergency numbers saved offline. Our full US consulates in Mexico safety page walks through that checklist.

Related guides in this series

This article is part of a three-part SmartGringo series on the US consular system in Mexico:

The bottom line

Mexico's nine US consulates general, plus the embassy in Mexico City and the consular agencies in tourist hubs, form a dense and capable safety net for American citizens. But it is a net that works best when you know where it is before you fall. Save your nearest consulate's contact details, store the emergency lines offline, enroll in STEP, and make sure your travel insurance covers the costs the consulate never will. Do that, and you have turned a stressful unknown into a simple, solvable problem.

Not covered yet? Get a travel medical insurance quote from IMG.